TERMS AND CONDITIONS
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
All content appearing on this Website is the property of NirvanaNour Copyright © 2012-2015 NirvanaNour All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2015 NirvanaNour All rights reserved.
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by NirvanaNour. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or another intellectual property right of NirvanaNour or any third party, except as expressly granted herein.
Use of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. NirvanaNour and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if NirvanaNour believes that customer conduct violates applicable law or is harmful to the interests of NirvanaNour and its subsidiaries.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: -To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) -To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) -To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Monday – Friday: 9:30 am – 5:30 pm
Saturday: 11:30 am – 4:30 pm
Please arrive 15 minutes before your appointment, to allow check-in details.
We offer a courtesy reminder via email & SMS text, a minimum three days before your appointment date. However, confirmation calls are a courtesy, not a guarantee. It is your responsibility to remember the appointment you scheduled this allows time for any guest to make changes or re-schedule. We ask that all Guests provide a valid email address and mobile phone number, for proper appointment reminder delivery notification.
Please provides a minimum 24-hour notice of cancellation, to avoid charges for last minute canceled services. 24 HR Cancellations can only be made via a phone call directly
If you are more than 15 minutes LATE, we reserve the right to reschedule your appointment.
Method of Payment
NirvanaNour welcomes Visa/MasterCard & APEX with valid identification.
No return/refund given (all sales are final.)
Visitors, family, and children are not allowed in the studio unless receiving services. Our waiting area is cozy, and will only accommodate a few people. Our policy strictly prohibits unsupervised children in the studio. In the event you must bring a young child to the salon, please provide proper supervision for them in the form of an additional caretaker. We appreciate your understanding and cooperation. NirvanaNour reserves the right to refuse service to any client for improper conduct, tardiness, no-shows, or any other situation we deem inappropriate. If you cannot comply with this policy, you may be asked to reschedule.
6250 Westpark Dr, suite 307
Houston, Texas 77057
Phone: 469 688 5235
713 814 5901
All items will leave our facility within 24- 72 hours after you place your order (this does not include weekends and holidays). You can expect your package to arrive within 3-4 business days via FedEx Express Saver or the Next Business Day Delivery by choosing FedEx Priority Overnight (The US only).
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. NirvanaNour is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
NirvanaNour charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped. **NirvanaNour is required to charge their clients sales tax in the state of Texas. The taxes must be collected and paid to the State Comptroller which we are not affiliated with. **
You may purchase merchandise from this Website by using any one of the payment options listed in (link to Payment Options). NirvanaNour reserves the right to change its payment procedures at any time without prior notice to you.
Due to health related concerns, we do not accept returns on hair that has been altered from the original packaging in any way. No returns on hair that has been installed, worn, or damaged. All hair returns must have the original tags and security seal still attached in original packaging. We adhere to this policy as a necessary health precaution
If you would like an exchange because the item was not as described send us an email we will try to resolve the issue promptly. We will not grant any refunds/exchanges on hair that has been altered from the packaged state in any way. All exchange requests must be made within three business days of receipt.
Once we receive your request for an exchange, we will reply with instructions and RMA# (Return Merchandise Authorization #) if necessary.
* The hair must not be untied from the bundle.
* We offer one exchange per original order.
* Shipping and Handling costs will be at the customer’s expense.
* We will only consider returns on hair if the bundle is unused and remains untied.
* Returned packages must be accompanied by a copy of the original invoice.
* Returns are subject to a 15% restocking fee per items.
* Merchandise must be received before a return can be granted.
* After we receive your package, allow up to 24-48 hours for your return to be processed.
* Refunds and Exchanges must have an RMA created within seven days of the original order. Refunds or Exchanges will not be permitted after seven days.
* Returns Without an RMA form will not be accepted (package will be refused and returned to sender)
Help us so you can have the hair experience you deserve by contacting us at email@example.com if you have any question or concern. We’re here to help.
Installment Plan contract
At NirvanaNour we understand that buying raw hair extensions can be quite expensive so we would love to help you ease your stress by offering an installment plan.
Our installment plan is as follow:
. A 50% deposit (non-refundable) is required to get started (NO EXCEPTIONS).
. First come first serve basis
.The remaining balance must be paid in full within 30 days.
. When ready to make your last payment please email firstname.lastname@example.org or contact me at 469-688-5235
. payment options are as followed: Visa/MasterCard or American Express
. I understand and acknowledge that my payment plan can not be changed once it has begun (No changes can be made to an order once it has been submitted.)
. No cancellations
. We do not store any information
.Taxes, shipping, and handling are included within the total
* Payment plans cannot be used on discount and sale items.
* Orders will be processed and shipped via FedEx express saver once balance paid in full
* Can I pay my plan off?
– yes customers can pay off their plans early
By entering the installment plan you are agreeing to NirvanaNour Terms and Conditions.